In the 1990's a lot of effort went into developing Office templates and macros. There was even a thriving partner business in providing these services but I don't see this activity any more.

Simon Ruppertz-Rausch, from Microsoft's Business Strategy Consulting group, has published a whitepaper on "Achieving Business Success with your Collaboration Infrastructure".

For many years I have been advising customers that, to get the most out of their investment in Office and SharePoint, they should invest in a Productivity Advisor role but this is a much more comprehensive program to address this gap in current IT/IM thinking.

Figure 1: Governance structure & disciplines covered by an Information Worker Competency Center

Download the whitepaper from here http://go.microsoft.com/fwlink/?LinkId=157169